Norton Antivirus and Retail Pro

To ensure maximum performance and a safe working environment for Retail Pro, please follow the following parameters:

  1. If ANY of your computers are on the internet 100% of the time, ALWAYS keep your antivirus software running.

  2. If you are not always on the internet, but rather have dial up or other types of internet service where you can disconnect and reconnect your connection, be sure to have your antivirus software monitoring your systems when you are connected to the internet. When you are not connected, disabling the Auto-protect feature of Norton Antivirus will provide faster performance in Retail Pro.

  3. Another option is to turn off the Auto-protect feature completely and schedule a nightly scan of your system.

NOTE: Although this provides some level of protection, be advised that if you have any kind of internet activity on your system(s), we strongly recommend leaving Auto-Protect on.

To turn off Auto-Protect and schedule a nightly scan, do the following:

(For Norton Antivirus 2003)

  1. Go to START->PROGRAMS->Norton Antivirus->Norton Antivirus 2003.

  2. On the top left hand corner, click on OPTIONS.

  3. In the first group labeled "How to stay protected", uncheck the following:

  • -Enable Auto-Protect (recommended)

  • -Start Auto-Protect when Windows starts up (recommended)

  1. Again, make sure these options are NOT checked, then click OK. You will be prompted to hit OK one more time.

  2. On the left hand side of the menu, click on “Scan for Viruses”.

  3. On the bottom right under Schedule Task, click on Schedule.

  4. The scheduler will open. Click on “New”

  5. Under “Schedule Task”, choose Daily.

  6. Under “Start Time”, choose the time that you would like to scan for viruses. (Ideally, this would be a time that won’t interfere with other scheduled tasks, like polling or backup).

  7. Click OK.

  8. Close Norton Antivirus.

At this point, you should see the Norton Antivirus system tray icon with an red X on it. This indicates that Auto-Protect is off.

After Norton Antivirus performs its scheduled scan, it will display a report on the screen. Review this report every day and make sure there are no viruses residing on your system(s).

If at some point, you would like to turn Auto-Protect back on, follow steps 1-3 and make sure you check the two boxes that were unchecked originally.x

Gift Card Security and Theft Prevention

There are many ways to protect against theft, including standard procedures to protect against credit card theft. These include:

  • Always check IDs when someone uses a credit card and make sure the picture matches the person.
  • Cashiers should also verify that the customer's signature matches the signature on the card.
  • Cashiers can be required to take the name and address of the customer when selling gift cards. If customers have an objection, they should be told it is for security purposes due to frequent theft of gift cards.
  • If you accept credit cards over the phone, always get the CVV (3-digit security code on the back of the card) and zip code.
  • Cashier's can refuse to complete the transaction if the customer gives a zip code that doesn't match.

These security measures are only as good as the cashier's discipline in following them. Therefore it is important for managers to enforce these security policies.

Learn more about
security and loss prevention for retailers,
or visit our website

Can you only cancel/uncancel receipts that have not yet been polled to the main?

No. As long as a user is assigned to a group that has rights to cancel/uncancel check-in/check-out receipts (in Tools > Sec Admin ), they can do it when they need to.

Visit our site for more info; or to speak to a Representative Live!