The information in this article applies to:
- Retail Pro 8
|When clicking "Activate" after choosing Gift card as tender, getting the error "9842-0 card type not recognized EXENGINE2 (or some other #).|
|Shift4 not configured for gift cards with the correct number of digits. This is a configuration issue on Shift4's end.|
|Shift4 needs to configure settings on their end for the # digits that your gift cards are using. Give us a call toll-free (800) 266-1328 to contact our support department and help you resolve this issue.|
Note: It can take up to 1 hour for the change to go through after they make the change on their system.