RPRO 8: Error 9842-0 card type not recognized EXENGINE2

The information in this article applies to:
  • Retail Pro 8
  • Shift4


When clicking "Activate" after choosing Gift card as tender, getting the error "9842-0 card type not recognized EXENGINE2 (or some other #).


Shift4 not configured for gift cards with the correct number of digits. This is a configuration issue on Shift4's end.


Shift4 needs to configure settings on their end for the # digits that your gift cards are using. Give us a call toll-free (800) 266-1328 to contact our support department and help you resolve this issue.

Note: It can take up to 1 hour for the change to go through after they make the change on their system.