- Retail Pro 8
- Document Designer
The alternative is to press TAB and then ENTER. This will put the focus on the missing OK button and then click on it. The changes will then be saved.
|Error message appears "System date has changed, do you want to update system date?". This error is followed by an "Access Violations" error message. This error also appears at remote locations.|
|Conflict with SpySweeper anti-spyware softare.|
|When clicking "Activate" after choosing Gift card as tender, getting the error "9842-0 card type not recognized EXENGINE2 (or some other #).|
|Shift4 not configured for gift cards with the correct number of digits. This is a configuration issue on Shift4's end.|
|Shift4 needs to configure settings on their end for the # digits that your gift cards are using. Give us a call toll-free (800) 266-1328 to contact our support department and help you resolve this issue.|
Note: It can take up to 1 hour for the change to go through after they make the change on their system.
Page Designer is used to add, remove, position, and set navigation properties of, data fields, labels, images, and backgrounds in Form View layouts.
To create/edit a form:
1. In the body of the Form, right-click and then select
INTERFACE > PAGE DESIGNER.
2. Select the FIELDS button. The Setup Fields dialog
is displayed as on the next page.
3. Design and add individual fields or groups of fields. A
group displays multiple fields in one form component.
Add Individual Fields:
Drag and drop the fields you want to add to your Form from the Available Fields or Field in Group panes into the body of the Form. A field can only be added to a form once, either individually or in a group, but not in both ways.
Create a Group of Fields and add the group to the Form:
If you're doing multiple scans, you might be prone to mistakenly wipe out previous scans.
Cause: Clicking "New" before uploading the next set of scans.
Resolution: You should only click on New when you're first starting the Physical Inventory. Clicking New wipes out anything that is there.
When you first begin scanning your barcodes and find that it is not reading the barcode correctly, your first assumption might be that your scanner is broken. And perhaps this is true if you know that the scanner has been dropped a few times. But like most small Retailers, if you perform your physical inventories once a year - the scanner might need some dusting!
Cause: Lenses on the scanner are dirty.
Resolution: With an airbrush or soft cloth clean the lenses, then test.
If your PT scanner is frozen or locked up and it doesn't respond to pressing any keys, you might want to brace yourself for a frustrating moment! Especially if you've done hundreds to thousands of scans.
Cause: Simply put, if you scan too many items, this can happen. Ideally you shouldn't scan more than a couple hundred items, then upload to Rpro.
Resolution: If the unit is frozen, hold down the ALPHA and ENTER buttons on the PT unit, and then pop out the batteries. Then put the batteries back in (while still holding the ALPHA and ENTER buttons). This will reset the unit.
NOTE: You will most likely lose all of your scans.
Don't be too quick on buying new Ni-Cad battery packs if your PT Scanners will not recharge when placed in the dock.
Cause: Believe it or not, the most common issue is incorrect DIP switch setting in the unit itself.
Resolution: Remove the Battery Pack from the unit. 2 DIP switches are located in the battery compartment. SW1 should be set to ON. This will allow the unit to recharge the battery pack.
This common problem can actually result from 6 different causes. And can occur many times during a physical inventory.
Causes 1 -3 (Less common causes)
Cause 4 (Most common)
The settings for the unit are wrong in Retail Pro.
Setting the PT Scanner settings in Retail Pro 8 Series:
Another program or device is using the COM port.
Resolution 5 (Difficulty level: Advanced)
You will need an available com port for the PT Scanner so it can upload. The PT Scanner cannot share a COM port. It must be using a unique COM port. If there is another device using the same COM port as the PT Scanner try:
The workstation settings are corrupt. This happens if you install too many printers. There should only be printer drivers installed for printers that are physically attached to the computer. If all above solutions fail, this is the most likely cause.
Resolution 6 (Difficulty level: Advanced)
Find out what workstation number you are working on by looking in the lower right corner of the main Rpro screen. It will look like "WS#", where # represents a workstation number. Get out of Rpro. Go to your RPRO folder & Rename the corresponding WS# folder to OLDWS#. You will need to re-do workstation preference settings since they will now be reset to their defaults. Specifically you will need to reset printer settings.
The information in this article applies to:
|Active Only||Ctrl + A|
|Allocation Pattern||Alt + L|
|Approved PO||Alt + J|
|Canel||Alt + C|
|Cancel Filter||Alt + T|
|Cancel Quick Filter||Alt + Q|
|Choose / Edit Items||Alt + E|
|Copy||Ctrl + Y|
|Date Range||Alt + D|
|Design Quick Filter||Ctrl + Q|
|Edit||Ctrl + E|
|Filtered View||Alt + F|
|Find||Ctrl + F|
|Generate ASN||Alt + S|
|Generate Child PO's||Alt + G|
|Generate TO||Ctrl - G|
|Help||Ctrl + H|
|Inventory Qty||Alt + Y|
|Item Allocation||Alt + L|
|Items||Ctrl + I|
|New||Alt + W|
|Next||Alt + N|
|Previous||Alt + P|
|Previous Page||Alt + V|
|Ctrl + P|
|Print Tags||Ctrl + T|
|Refresh||Alt + R|
|Remove Item||Alt + M|
|Save||Ctrl + S|
|Show||Ctrl + W|
|Show PO Details||Ctrl + D|
|Zoom||Ctrl + Z|
The information in this article applies to:
We track each workstation’s transactions separately. We need to run a report in PC Charge that shows who ran what.
In PC Charge, when you bring up the report screen, if you put a two digit number in the user id field that matches the workstation, it will show you just those transactions (I.E. WS3 would have 03 in the User ID field.)
See the screenshot for which field
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