Problems with disappearing cash drops

The information in this article applies to
  • Retail Pro® 8
  • Cash Drop

A recent, and frequently asked question received by our Support Technicians this week was:

  • "When I create a Cash Drop on workstation 1/WS1, I can't find it. It seems like it's not being saved."
File corruption problem.

The Cash Drop receipts for that workstation were being saved in the wrong month's sales file. Create a cash drop receipt. Look in the Rpro folder. Sorty by Date Modified. Look at the files that were modified near the time you created the cash drop. You will see a sales file from a previous month that was modified today. Look in that month's sales and you will see the cash drop receipts.

Go into "Rpro\SecureDoc\Ws1" (or whatever workstation has the problem). Then rename the folder for the Month where the cash drops are going to "Oldfilename", in all 3 folders, including Tmp, Archive & Data folders. Exit Rpro. Create a Cash drop receipt and that will fix the problem.

As always, I recommend you contact our Technical Support Department before making any changes to files to ensure things are done correctly. AND ALWAYS MAKE A BACKUP FIRST! I can't stress that enough... like I always say "If it's important to you, back it up!"

Retail Pro Compatible Accounting Software

What accounting software is compatible with Retail Pro's Accounting link?

Below is a listing of all "Compatible" Accounting Link packages that are currently compatible with the Retail Pro Accounting Link v3.2. There may be some limitations with certain packages. When this is the case, it will be noted as to what the limitation is.

Quickbooks Pro 2000 - *Note - No customer balance exchange
Quickbooks Pro 2001 - *Note - No customer balance exchange
Quickbooks Pro 2002 - *Note - No customer balance exchange
Quickbooks Pro 2003 - *Note - No customer balance exchange
Quickbooks Pro 2004 - *Note - No customer balance exchange
Quickbooks Pro 2007 - *Note - No customer balance exchange

BW v12.04
BW v12.81
BW v12.9
BW v12.92
BW Gold v2.4
BW Gold v3.0
BW Gold v4.0
BW Gold v4.1
BW Gold v5.0
BW Gold v6.0
BW Gold v7.0

MAS 90
MAS 90 v3.40
MAS 90 v3.41
MAS 90 v3.51
MAS 90 v3.60
MAS 90 v3.71
MAS 90 v4.0
MAS 90 v4.05
MAS 90 4.10