The information in this article applies to:
- Retail Pro 8
- Shift4
SYMPTOMS | |
When clicking "Activate" after choosing Gift card as tender, getting the error "9842-0 card type not recognized EXENGINE2 (or some other #). | |
CAUSE | |
Shift4 not configured for gift cards with the correct number of digits. This is a configuration issue on Shift4's end. | |
RESOLUTION | |
Shift4 needs to configure settings on their end for the # digits that your gift cards are using. Give us a call toll-free (800) 266-1328 to contact our support department and help you resolve this issue. Note: It can take up to 1 hour for the change to go through after they make the change on their system. |