RPRO 8: Error 9842-0 card type not recognized EXENGINE2

The information in this article applies to:

• Retail Pro 8
• Shift4

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SYMPTOMS
	When clicking "Activate" after choosing Gift card as tender, getting the error "9842-0 card type not recognized EXENGINE2 (or some other #).
CAUSE
	Shift4 not configured for gift cards with the correct number of digits. This is a configuration issue on Shift4's end.
RESOLUTION
	Shift4 needs to configure settings on their end for the # digits that your gift cards are using. Give us a call toll-free (800) 266-1328 to contact our support department and help you resolve this issue. Note: It can take up to 1 hour for the change to go through after they make the change on their system.

RPRO 8: Can I run a z-out multiple times?

The information in this article applies to:

• Retail Pro Version 8

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SYMPTOMS

A cashier did a z-out incorrectly and I want to rerun it. Can that be done without affecting the numbers?

RESOLUTION

Yes. Z-Outs are for your own accounting. You can run the z-out as many times as you like. However, each z-out will be saved in former z-outs, so you will need to know which is the correct report.

System Locks up When Running Credit Cards

The information in this article applies to:

• Retail Pro 8.52
• PC Charge

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SYMPTOMS

System locks up when trying to tender by Credit Card. Also an error message pops up after logging in stating Class not Registered and on has an OK button.

CAUSE

Corruption in the WS folder.

RESOLUTION

Rename the workstation folder and let RPRO recreate it. You then have to put the preferences back into the system.