How do I reflect damaged merchandise in Retail Pro?

The answer depends on what you want to do with the damaged merchandise. Assuming you want to take the damaged merchandise out of inventory, if you want to return it to the vendor, you would do a return voucher by creating a new voucher and changing the voucher type to Return.

Otherwise, you could do a quantity adjustment memo to take it out of inventory of the remote store, and put "damaged" or something equivalent in the Reason field.

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