SYMPTOMS
Getting the following message in various sections of Retail Pro:
Corrupted Index File. ISAM Error……..File variable is NIL.
CAUSE
The error is caused by corrupted index files.
RESOLUTION
This issue can be resolved by doing a full reconstruct using the latest Windows Reconstruct Tool according to RTI.
Another method that has worked in resolving the above issue was to:
• Exit from Retail Pro
• Delete/Rename the index files (.ix files) in the RPRO folder.
• Let Retail Pro recreate those files by restarting Retail Pro
• Reconstruct
If you would like to obtain the latest reconstruct tool, please contact OSD Tech Support, or visit our Website || Support Downloads
