“Workstation already in use”, "polling in use", "workstation locked," or "workstation in use".

If you frequently receive any of the messages above, you will quickly come to learn that there are several different causes.

The most common causes are:

1) System shut down while in RPRO accidently, intentionally or due to power outage.
2) Someone enters system preferences when other workstations are in Retail Pro.
3) Process in/out takes places when Retail Pro is open on other workstations
4) Retail Pro locked up and was forced to shut down using CTRL-ALT-DEL.

Perform the following steps to quickly resolve these error messages:

Version 6

  • Click on "Setup", then "Company".

  • If "Remove Locks" message appears, select "Yes".

  • If message above does NOT appear, Click on "Setup", then "Workstation".



Version 7

  • Click on "Preferences", then "System".

  • If "Remove Locks" message appears, select "Yes".

  • If message above does NOT appear, Click on "Preferences", then "Workstation".



Version 8

  • Click on "Tools", then "RproDB".

  • If the above does not work, go into the RPRO folder and delete the following files:


    • Matlock.dat

    • matlock.dia

    • semaphore.dat

    • semaphore.dia

    • wslock.dat

    • wslock.dia




If you continue to have error messages, Contact a Support Representative.

Visit our website: http://www.onestepretail.com
Posted by