Retail Pro Tech Tips: Retail Pro POS Software

Showing posts with label Retail Pro POS Software. Show all posts

Reason # 4 to upgrade to Retail Pro 9

More freedom, less administration

Retail Pro 9 contains a self-maintained, low administration embedded Oracle database.
The powerful Technician Tools Kit assists with database maintenance by re-indexing the database with the ability to add data files, control passwords, and do back up and recovery using one tool.

Easily perform backup / recovery
Easily re-index database and add data files
Easily control password files
Easily configure a multitude of POS hardware devices and platforms
Easily customize and replicate screens and transactions to suit your specific needs
Easily use different screen designs for individual users

You'll have less confusion and better security, and you won't need an additional database administrator because Oracle is embedded in Retail Pro and maintained through Retail Pro.

Call a consultant today at (800)266-1328

RPRO 8: Error "System date has changed, do you want to update..."

The information in this article applies to:

Retail Pro
Spy Sweeper

SYMPTOMS
	Error message appears "System date has changed, do you want to update system date?". This error is followed by an "Access Violations" error message. This error also appears at remote locations.

CAUSE
	Conflict with SpySweeper anti-spyware softare.

RESOLUTION
	Disable SpySweeper.

RPRO 8: Error 9842-0 card type not recognized EXENGINE2

The information in this article applies to:

Retail Pro 8
Shift4

SYMPTOMS
	When clicking "Activate" after choosing Gift card as tender, getting the error "9842-0 card type not recognized EXENGINE2 (or some other #).

CAUSE
	Shift4 not configured for gift cards with the correct number of digits. This is a configuration issue on Shift4's end.

RESOLUTION
	Shift4 needs to configure settings on their end for the # digits that your gift cards are using. Give us a call toll-free (800) 266-1328 to contact our support department and help you resolve this issue. Note: It can take up to 1 hour for the change to go through after they make the change on their system.