Additional Assistance

▼

RPRO: Unable to Save Design Changes

›
The information in this article applies to: Retail Pro 8 Document Designer SYMPTOMS Can't save changes to the design. I c...

Reason # 8 to upgrade to Retail Pro 9

›
Knowing how much of an item you had in stock in the past Save time, save money and lost productivity with ease of use to: Adjust pric...

Reason # 4 to upgrade to Retail Pro 9

›
More freedom, less administration Retail Pro 9 contains a self-maintained, low administration embedded Oracl...

RPRO 8: How can I change the preferences so that any employee can check in without having to log in to retail pro?

›
In order for an employee to check in, there must be someone logged into Retail Pro. It's best for the logged in user to have restricted ...

RPRO 8: Error "System date has changed, do you want to update..."

›
The information in this article applies to: Retail Pro Spy Sweeper SYMPTOMS Error message appears " System date has cha...

RPRO 8: Error 9842-0 card type not recognized EXENGINE2

›
The information in this article applies to: Retail Pro 8 Shift4 SYMPTOMS When clic...

RPRO 8: Can I run a z-out multiple times?

›
The information in this article applies to: Retail Pro Version 8 SYMPTOMS A cashier did a z-out incorrectly and I want...

System Locks up When Running Credit Cards

›
The information in this article applies to: Retail Pro 8.52 PC Charge SYMPTOMS System locks up when trying to tend...

Enhancing Performance

›
RPRO 8 Enhancing performance in Windows XP Environment SYMPTOMS Retail Pro, version 8 loads up very slowly, especially on networked computer...

Customize Field Names in Form View

›
Changing documents labels in Document Designer or in Reports does not affect field/header names that show on the screen in Retail Pro areas....

Changing Preferences in Retail Pro V8

›
Source: One Step Solutions Knowledge Base In order for an employee to check in, there must be someone logged into Retail Pro. It's best ...

Basics in Screen Design

›
Tip source: One Step's Retail Pro Knowledge Base To customize the design of your screen you should be logged in with a login such as Sys...

Top 5 most common Physical Inventory Scanner Problems

›
Around this time, Retailers are beginning to perform their physical inventories (PI). As wonderful and lovely labor intensive as this task c...

How to Fix Retail Pro Error 25008 on file.

›
The information in this article applies to: Retail Pro V8 If you're launching Retail Pro and are receiving the following error: "R...

Useful Shortcuts in Retail Pro Version 9.14

›
Description Shortcut Active Only Ctrl + A Allocation Pattern Alt + L Approved PO Alt + J Canel Alt + C Cancel Filter Alt + T Cancel Quick Fi...

How to Determine which Workstation ran what Transactions in PC Charge

›
The information in this article applies to: Retail Pro V8.52 PC Charge SYMPTOMS We track each workstation’s transactions separately....

Credit Card Batch Showing a sale instead of a refund

›
The information in this article applies to: Retail Pro Version 8.52 Shift4 PCCharge PPM SYMPTOMS When tend...

Security Auditing

›
As Systems Administrators, we've always been watchful of our security logs. Obviously with Retail Pro, knowing how many times an employ...

Problems with disappearing cash drops

›
The information in this article applies to Retail Pro® 8 Cash Drop A recent, and frequently asked question received by our Support Technicia...

Retail Pro Compatible Accounting Software

›
What accounting software is compatible with Retail Pro's Accounting link? Below is a listing of all "Compatible" Accounting Li...