Retail Pro Tech Tips

RPRO: Unable to Save Design Changes

2010-05-10T13:53:00.000-07:00

The information in this article applies to:

Retail Pro 8
Document Designer

SYMPTOMS

Can't save changes to the design. I can make changes to a document design, but there is no way for me to save them.

CAUSE

Using a large font or certain screen resolutions in Windows causes some windows to be missing buttons. In this case, the OK and Cancel buttons were missing from the screen.

RESOLUTION

If you change the font size to a normal font size, or change the screen resolution to a standard size such as 800 x 600 or 1024 x 768, the missing buttons will show up again. However, you may need to exit Rpro and go back in after making these changes.

The alternative is to press TAB and then ENTER. This will put the focus on the missing OK button and then click on it. The changes will then be saved.

For more information about Retail Pro, or to get help with Retail Pro, visit our website http://onestepretail.com

Reason # 8 to upgrade to Retail Pro 9

2010-05-07T18:13:00.000-07:00

Knowing how much of an item you had in stock in the past

Save time, save money and lost productivity with ease of use to:

Adjust prices for immediate or future sales
Restore former prices
Automate replenishment

The Retail Pro database contains a set of tables that track old values, new values, and differences that Retail Pro uses to calculate statistics. The new tables accumulate the latest data and then updates the statistical calculations for every item on every document that enters the database (e.g., every sale, return, transfer or adjustment of that item and the quantity involved).

Reason # 4 to upgrade to Retail Pro 9

2010-05-04T14:21:00.000-07:00

More freedom, less administration

Retail Pro 9 contains a self-maintained, low administration embedded Oracle database.
The powerful Technician Tools Kit assists with database maintenance by re-indexing the database with the ability to add data files, control passwords, and do back up and recovery using one tool.

Easily perform backup / recovery
Easily re-index database and add data files
Easily control password files
Easily configure a multitude of POS hardware devices and platforms
Easily customize and replicate screens and transactions to suit your specific needs
Easily use different screen designs for individual users

You'll have less confusion and better security, and you won't need an additional database administrator because Oracle is embedded in Retail Pro and maintained through Retail Pro.
See a live on-line demo every Tuesday at 11 am PDT with One Step's Director of Technical Services, Charles Wood.

Or call your consultant today at (800)266-1328

RPRO 8: How can I change the preferences so that any employee can check in without having to log in to retail pro?

2010-04-08T10:01:00.000-07:00

In order for an employee to check in, there must be someone logged into Retail Pro.

It's best for the logged in user to have restricted rights. You could create a user called "checkin" with a simple password or no password, and assign that user to the POS group or a group with restricted rights.

Then you would tell employees who just need to check in without logging in to use that user. Once they are logged in with that user, they can check in by choosing their username from the dropdown list in the Check-In/Out Module.

Hope this workaround helps :) For more information about Retail Pro, visit http://www.onestepretail.com.

RPRO 8: Error "System date has changed, do you want to update..."

2009-11-03T07:28:00.000-08:00

The information in this article applies to:

Retail Pro
Spy Sweeper

SYMPTOMS
	Error message appears "System date has changed, do you want to update system date?". This error is followed by an "Access Violations" error message. This error also appears at remote locations.

CAUSE
	Conflict with SpySweeper anti-spyware softare.

RESOLUTION
	Disable SpySweeper.

RPRO 8: Error 9842-0 card type not recognized EXENGINE2

2009-10-28T09:28:00.000-07:00

The information in this article applies to:

Retail Pro 8
Shift4

SYMPTOMS
	When clicking "Activate" after choosing Gift card as tender, getting the error "9842-0 card type not recognized EXENGINE2 (or some other #).

CAUSE
	Shift4 not configured for gift cards with the correct number of digits. This is a configuration issue on Shift4's end.

RESOLUTION
	Shift4 needs to configure settings on their end for the # digits that your gift cards are using. Give us a call toll-free (800) 266-1328 to contact our support department and help you resolve this issue. Note: It can take up to 1 hour for the change to go through after they make the change on their system.

RPRO 8: Can I run a z-out multiple times?

2009-10-20T13:45:00.000-07:00

The information in this article applies to:

Retail Pro Version 8

SYMPTOMS

A cashier did a z-out incorrectly and I want to rerun it. Can that be done without affecting the numbers?

RESOLUTION

Yes. Z-Outs are for your own accounting. You can run the z-out as many times as you like. However, each z-out will be saved in former z-outs, so you will need to know which is the correct report.

System Locks up When Running Credit Cards

2009-10-07T13:49:00.000-07:00

The information in this article applies to:

Retail Pro 8.52
PC Charge

SYMPTOMS

System locks up when trying to tender by Credit Card. Also an error message pops up after logging in stating Class not Registered and on has an OK button.

CAUSE

Corruption in the WS folder.

RESOLUTION

Rename the workstation folder and let RPRO recreate it. You then have to put the preferences back into the system.

Enhancing Performance

2009-03-18T15:43:00.000-07:00

RPRO 8 Enhancing performance in Windows XP Environment

SYMPTOMS
Retail Pro, version 8 loads up very slowly, especially on networked computers

CAUSE 1 - Windows System Restore turned ON.
Windows XP has a new feature called Device Monitoring which provides a backup “trail” so that if any applications have any difficulty, it can restore it. However, this really slows things down.

CAUSE 2
Retail Pro files are on a compressed drive. Compression slows a computer down.

CAUSE 3
Antivirus software is slowing down the Retail Pro.

CAUSE 4
Memory leak. Another program that you are running at the same time as Rpro is using too much memory, and sometimes will not release memory even after you close it. You may need to restart the computer to free up all memory.

CAUSE 5
Microsoft Office has an indexing feature which is supposed to speed up file searches. Turn this off. It slows down the computer.

CAUSE 6
Windows has an indexing feature that is supposed to speed up file searches. This is not necessary and will slow down the computer.

CAUSE 7
A search engine-related program is indexing files in the background, such as Google Desktop.

RESOLUTION 1
A new feature was introduced in Windows ME, and rolled over into XP, called System Restore. This utility monitors disk activity, driver installation, pretty much any activity that has the capacity to cause system instability down the line. For example, you are installing a device driver that is not digitally signed for Windows XP. System Restore will create a restore point that you can return to if your system should become unstable. It could be compared to "Ghost-on-the-fly", per say.

The catch of it is, the feature is enabled for all drives by default. In our test, the operating system was located on the C drive, installed on the active partition, and Retail Pro was installed on the D drive, installed on the secondary partition. By disabling System Restore on the D drive, the slowdown symptoms we have been witnessing have been eliminated. In a Windows XP Networked environment, only the Windows XP server needs to have this change. No action is necessary at the workstations. To turn off System Restore, follow the easy steps outlined below:

1) Right-click on My Computer and select Properties.
2) Click on the System Restore tab.
3) Select the Drive that Retail Pro is installed to.
4) Select Settings
5) Check the box labeled "Turn Off System Restore on the Drive"
6) Click "OK"
7) Click "OK"

You have just turned off System Restore. It's that easy!!

RESOLUTION 2
Decompress the Retail Folder or the entire drive that contains Retail Pro. Make sure you have plenty of free space on the drive before you decompress files.

RESOLUTION 3
Some antivirus programs slow down programs, especially a database such as Rpro which opens many files at the same time. Norton Antivirus is the preferred antivirus software. Also make sure The Retail folder is set up as an Exception for the Autoprotect scan.

RESOLUTION 4
You should have minimal extra programs running on computers running Retail Pro. Shut down any unnecessary programs, and uninstall them if they restart when you restart the computer.

RESOLUTION 5
Turn off the indexing feature in Microsoft Office.

RESOLUTION 6
Turn off the indexing feature in Windows.

RESOLUTION 7
Uninstall any other program that indexes files, such as Google Desktop. These can slow down your computer since they run in the background and use memory, and they are not necessary.

NOTE: All suggestions above apply to the computer that Retail Pro is actually installed on. However, you may also want to follow these same measures on a workstation if it is slow when running Retail Pro.

Customize Field Names in Form View

2009-03-03T08:29:00.000-08:00

Changing documents labels in Document Designer or in Reports does not affect field/header names that show on the screen in Retail Pro areas.

1. Go to SYSTEM PREFERENCES > SYSTEM > Use user-defined labels in RPRO: Select to allow the use of custom labels.

2. Go to Options > Program Labels (Shift+F12).

3. Adjust the screen to see all the columns by using Zoom button on the side.

4. Left click on Label column header to sort the labels by name.

5. Find labels you want to edit (for example, “Desc 1”).

6. For each entry of “Desc 1” (as an example) enter new label in custom label column (for example, “Style #”)

7. Once done, click Save to exit Program Labels.

You still can see the original labels by resting the mouse pointer on that field.

Note: Program Labels and Security Administrator If you have registered Retail Pro with Security Administrator, you can control user access to the following actions in the program labels module on a user or group basis:

System > Edit Program Labels

Reference: One Step Retail Solutions Knowledge Base

Changing Preferences in Retail Pro V8

2009-02-20T13:47:00.000-08:00

Source: One Step Solutions Knowledge Base

In order for an employee to check in, there must be someone logged into Retail Pro. It's best for the logged in user to have restricted rights. You could create a user called "checkin" with a simple password or no password, and assign that user to the POS group or a group with restricted rights. Then you would tell employees who just need to check in without logging in to use that user. Once they are logged in with that user, they can check in by choosing their username from the dropdown list in the Check-In/Out Module.

Basics in Screen Design

2009-02-12T10:55:00.000-08:00

Tip source: One Step's Retail Pro Knowledge Base

To customize the design of your screen you should be logged in with a login such as Sysadmin in order to change the layouts.

Menu Designer: Defines what buttons show up on the right side.

Right-click on the menu and choose menu designer.
Within menu designer>
The column on the left decides what can be seen.
Place a check mark to each button you would like visible.
Each row can be dragged up and down.
Move the button rows up and down, creating the order in which the buttons will show up in the menu.
You can also change the height of the button.
Where it says Buttons Height: Enter a new value for a button height; increasing the number will increase the size of the button and vice versa for decreasing the value.

Customize Columns:

Column width -Drag-and-drop the column heading separators to change column width.
To adjust all columns to the width of their largest entry, right-click the
column heading and select ADJUST COL WIDTH from the pop-up menu.
Hide columns Right-click a column heading and select one of the following:
HIDE COLUMN to remove the selected column from the display.
HIDE ALL to hide every column except the selected one.
Show columns Right-click a column heading and select one of the following:
SHOW ALL to redisplay all previously hidden columns.
A specific column heading to redisplay only that column.
Column position -Click the heading of the column you want to move and drag the column to the left or right.
Page Manager: Defines which columns are displayed within a document.
Right-click a column > interface > left-click Page Manager
The column on the right are the available columns that can be displayed in the document:
Fields above the bar will be included in the selected page design. Those below the bar will not.
To include a field, double-click on it or click and drag it above the bar.

Page Designer

Page Designer is used to add, remove, position, and set navigation properties of, data fields, labels, images, and backgrounds in Form View layouts.

To create/edit a form:
1. In the body of the Form, right-click and then select
INTERFACE > PAGE DESIGNER.
2. Select the FIELDS button. The Setup Fields dialog
is displayed as on the next page.
3. Design and add individual fields or groups of fields. A
group displays multiple fields in one form component.

Add Individual Fields:
Drag and drop the fields you want to add to your Form from the Available Fields or Field in Group panes into the body of the Form. A field can only be added to a form once, either individually or in a group, but not in both ways.

Create a Group of Fields and add the group to the Form:

Click anywhere in the Groups pane to make the toolbar active.
Select ADD to create a new group. Name the group as appropriate.
Double-click a field in the Available Fields pane to include it in your current group or drag and drop fields into the Field in Groups pane.
Use standard procedures to order the fields within the Field in Group pane; this order will be the display order on the form.
Drag and drop the group into the body of your Form. Position as needed.
Select X to exit the Setup Fields dialog and return to Page Designer.

Top 5 most common Physical Inventory Scanner Problems

2008-11-26T09:09:00.000-08:00

Around this time, Retailers are beginning to perform their physical inventories (PI). As wonderful and lovely labor intensive as this task can be, you'll find that it's the smallest issues that usually prolong the day and make you want to go home and cry.

Scanner problems always seem to be one of these small issues. So here are my top 5 most common scanner problems, and how you can solve them without losing all your hair.

Scans uploaded from PT scanner disappear from Rpro -
If you're doing multiple scans, you might be prone to mistakenly wipe out previous scans.
Cause: Clicking "New" before uploading the next set of scans.
Resolution: You should only click on New when you're first starting the Physical Inventory. Clicking New wipes out anything that is there.

Barcode Scanner Not Scanning Correctly -
When you first begin scanning your barcodes and find that it is not reading the barcode correctly, your first assumption might be that your scanner is broken. And perhaps this is true if you know that the scanner has been dropped a few times. But like most small Retailers, if you perform your physical inventories once a year - the scanner might need some dusting!
Cause: Lenses on the scanner are dirty.
Resolution: With an airbrush or soft cloth clean the lenses, then test.

PT scanner is locked up -
If your PT scanner is frozen or locked up and it doesn't respond to pressing any keys, you might want to brace yourself for a frustrating moment! Especially if you've done hundreds to thousands of scans.
Cause: Simply put, if you scan too many items, this can happen. Ideally you shouldn't scan more than a couple hundred items, then upload to Rpro.
Resolution: If the unit is frozen, hold down the ALPHA and ENTER buttons on the PT unit, and then pop out the batteries. Then put the batteries back in (while still holding the ALPHA and ENTER buttons). This will reset the unit.
NOTE: You will most likely lose all of your scans.

PT scanner will not recharge -
Don't be too quick on buying new Ni-Cad battery packs if your PT Scanners will not recharge when placed in the dock.
Cause: Believe it or not, the most common issue is incorrect DIP switch setting in the unit itself.
Resolution: Remove the Battery Pack from the unit. 2 DIP switches are located in the battery compartment. SW1 should be set to ON. This will allow the unit to recharge the battery pack.

Upload Failure (PT Scanner) -
This common problem can actually result from 6 different causes. And can occur many times during a physical inventory.
Causes 1 -3 (Less common causes)
1. Bad cable
2. Bad serial port
3. Defective PT scanner
Resolution 1-3
1. Try another cable.
2. Try another serial port on the same computer or attach it to another computer.
3. Reset PT scanner as follows: hold down the ALPHA and ENTER buttons on the PT unit, and then pop out the batteries. Then put the batteries back in (while still holding the ALPHA and ENTER buttons).
Cause 4 (Most common)

The settings for the unit are wrong in Retail Pro.
Resolution 4
Setting the PT Scanner settings in Retail Pro 8 Series:
1. Go into Options>Workstation Preferences>Peripherals>Portable Barcode
2. For Barcode Reader Type select RPRO PT
3. For Retail Pro PT Memory Size, select the memory size your unit came with; in most instances this is 128K
4. For Serial Port #, select the appropriate com port number. Make sure you are selecting the correct com port # or the PT scanner will not upload. If you are not sure, try the other com port #s available, making sure to Save each time you select a different com port #
5. Click on Save, to go back to main Retail Pro Screen
Cause 5
Another program or device is using the COM port.
Resolution 5 (Difficulty level: Advanced)
You will need an available com port for the PT Scanner so it can upload. The PT Scanner cannot share a COM port. It must be using a unique COM port. If there is another device using the same COM port as the PT Scanner try:
1. Switching the PT scanner to another port #, and going into the Rpro settings mentioned above to change which COM is specified for the scanner.
2. Some devices (such as internal modems) allow you to switch COM ports they are using.
3. If you have a touch screen installed, it also uses software that is assigned a COM port. You can try switching which port it uses (but you will also need to plug the cable into a different COM port). Or you may need to uninstall software altogether.
4. Some printers use a COM port. You can connecting the printer to a different COM port. Depending on the printer. You may also need to specify a different COM port in the printer's software settings.
5. If there are no available com ports, you have no choice but to sacrafice & unplug any device using a com port so that the PT Scanner can use it, and upload data at this specific workstation. Some other devices that use a com port are modems, touch screens, printers, and older mouse units. You may need to disable or uninstall the software these devices use in addition to disconnecting them since they may grab hold of the COM port; making it inaccessible to the Scanner even if it is connected to that COM port.
Cause 6
The workstation settings are corrupt. This happens if you install too many printers. There should only be printer drivers installed for printers that are physically attached to the computer. If all above solutions fail, this is the most likely cause.
Resolution 6 (Difficulty level: Advanced)
Find out what workstation number you are working on by looking in the lower right corner of the main Rpro screen. It will look like "WS#", where # represents a workstation number. Get out of Rpro. Go to your RPRO folder & Rename the corresponding WS# folder to OLDWS#. You will need to re-do workstation preference settings since they will now be reset to their defaults. Specifically you will need to reset printer settings.

As a final tip, keeping physical inventory policies up to date and ensuring new employees receive the proper training can make your PI run smooth and efficiently.

If you have or are experiencing a unique technical issue, please feel free to contact our Support Department.

For more information on Retail Pro, visit our website: http://www.onestepretail.com

How to Fix Retail Pro Error 25008 on file.

2008-10-27T13:42:00.000-07:00

The information in this article applies to:

Retail Pro V8

If you're launching Retail Pro and are receiving the following error: "RPRO Error 25008 on file," then you're most likely experiencing networking issues. Specifically the connection between the POS and your Server.

Here's what you can do to fix "RPRO Error 25008 on file":
1). Reboot your POS - this should automatically re-establish a network connection to the server.

If you continue to receive this error or experience additional networking issues, contact your Network Administrator.

For more information about POS solutions, visit our Website.

Useful Shortcuts in Retail Pro Version 9.14

2008-08-05T12:40:00.001-07:00

Description	Shortcut
Active Only	Ctrl + A
Allocation Pattern	Alt + L
Approved PO	Alt + J
Canel	Alt + C
Cancel Filter	Alt + T
Cancel Quick Filter	Alt + Q
Choose / Edit Items	Alt + E
Committed	F9
Copy	Ctrl + Y
Date Range	Alt + D
Design Quick Filter	Ctrl + Q
Edit	Ctrl + E
Filtered View	Alt + F
Find	Ctrl + F
Generate ASN	Alt + S
Generate Child PO's	Alt + G
Generate TO	Ctrl - G
Help	Ctrl + H
Inventory Qty	Alt + Y
Item Allocation	Alt + L
Items	Ctrl + I
New	Alt + W
Next	Alt + N
Previous	Alt + P
Previous Page	Alt + V
Print	Ctrl + P
Print Tags	Ctrl + T
Refresh	Alt + R
Remove Item	Alt + M
Review Report	F7
Save	Ctrl + S
Show	Ctrl + W
Show PO Details	Ctrl + D
Zoom	Ctrl + Z

You may also add any shortcut to the Side Bar Menu by right mouse clicking on the Side Bar and going to “Menu Designer” then adding it to the right hand column.

For more information about Retail Pro, visit our site http://www.onestepretail.com

How to Determine which Workstation ran what Transactions in PC Charge

2008-06-19T07:57:00.000-07:00

The information in this article applies to:

Retail Pro V8.52
PC Charge

SYMPTOMS

We track each workstation’s transactions separately. We need to run a report in PC Charge that shows who ran what.

RESOLUTION

In PC Charge, when you bring up the report screen, if you put a two digit number in the user id field that matches the workstation, it will show you just those transactions (I.E. WS3 would have 03 in the User ID field.)

See the screenshot for which field

Visit our website for more great Retail Pro, POS Software tips!

Credit Card Batch Showing a sale instead of a refund

2008-06-12T22:01:00.000-07:00

The information in this article applies to:

Retail Pro Version 8.52
Shift4
PCCharge
PPM

SYMPTOMS

When tendering a transaction by credit card the customer gets a list of credit cards that they accept but do not have the option to enter the credit card information.

CAUSE

The EFT section in workstation preferences is not setup correctly.

RESOLUTION

Go to the EFT section in workstation preferences and select the correct payment processing service that the customer is using (Shift4, PCCharge, PPM) then save. If a NetAPI Server IP address is required ensure that is set correctly as well. Customer should get prompted now to enter credit card information for the transaction.

Visit our Website for more informtion about Retail Pro.

Security Auditing

2008-05-21T10:06:00.000-07:00

As Systems Administrators, we've always been watchful of our security logs. Obviously with Retail Pro, knowing how many times an employee logged in and out at a specific workstation, or how many failed login attempts were made, can be quite important.

Unfortunately, Retail Pro 8 does not offer any security auditing, but Retail Pro 9 does! With the release of Retail Pro 9.12, you can enable an "Audit Logon Events" policy, as well as list of other actions you can turn auditing on for.

To enable these features, simply go to Employee Mgmt->Click Groups->Policy Tab. Change "Audit Logon Events" to enabled, as well as any other actions you wish to log.

Click here to learn more about Retail Pro | or visit our website: http://www.onestepretail.com.

Problems with disappearing cash drops

2008-02-21T13:26:00.000-08:00

The information in this article applies to

Retail Pro® 8
Cash Drop

A recent, and frequently asked question received by our Support Technicians this week was:

"When I create a Cash Drop on workstation 1/WS1, I can't find it. It seems like it's not being saved."

Cause:
File corruption problem.

Resolution:
The Cash Drop receipts for that workstation were being saved in the wrong month's sales file. Create a cash drop receipt. Look in the Rpro folder. Sorty by Date Modified. Look at the files that were modified near the time you created the cash drop. You will see a sales file from a previous month that was modified today. Look in that month's sales and you will see the cash drop receipts.

Go into "Rpro\SecureDoc\Ws1" (or whatever workstation has the problem). Then rename the folder for the Month where the cash drops are going to "Oldfilename", in all 3 folders, including Tmp, Archive & Data folders. Exit Rpro. Create a Cash drop receipt and that will fix the problem.

As always, I recommend you contact our Technical Support Department before making any changes to files to ensure things are done correctly. AND ALWAYS MAKE A BACKUP FIRST! I can't stress that enough... like I always say "If it's important to you, back it up!"

Retail Pro Compatible Accounting Software

2008-02-08T11:44:00.000-08:00

What accounting software is compatible with Retail Pro's Accounting link?

Below is a listing of all "Compatible" Accounting Link packages that are currently compatible with the Retail Pro Accounting Link v3.2. There may be some limitations with certain packages. When this is the case, it will be noted as to what the limitation is.

Quickbooks
Quickbooks Pro 2000 - *Note - No customer balance exchange
Quickbooks Pro 2001 - *Note - No customer balance exchange
Quickbooks Pro 2002 - *Note - No customer balance exchange
Quickbooks Pro 2003 - *Note - No customer balance exchange
Quickbooks Pro 2004 - *Note - No customer balance exchange
Quickbooks Pro 2007 - *Note - No customer balance exchange

BusinessWorks
BW v12.04
BW v12.81
BW v12.9
BW v12.92
BW Gold v2.4
BW Gold v3.0
BW Gold v4.0
BW Gold v4.1
BW Gold v5.0
BW Gold v6.0
BW Gold v7.0

MAS 90
MAS 90 v3.40
MAS 90 v3.41
MAS 90 v3.51
MAS 90 v3.60
MAS 90 v3.71
MAS 90 v4.0
MAS 90 v4.05
MAS 90 4.10

Uploading Inventory Scans from your PT Scanner

2008-01-17T11:05:00.000-08:00

It's January and many Retailers are focusing on Physical Inventories (PI). A common problem most people face, is uploading inventory scans from their PT scanners to Retail Pro. After countless hours of scanning, and conducting your PI, the last thing you want to do... is lose your scans!

Here's a quick tip and actual scenario a Retail Pro Customer experienced after trying to upload a second set of PT scans to Retail Pro:

PROBLEM

Customer uploaded scans twice from PT scanner, but first items scanned disappeared.

CAUSE

Customer had clicked New before uploading the second time, wiping out items uploaded previously.

RESOLUTION

You should only click on New when you're first starting the Physical Inventory. Clicking New wipes out anything that is there.

Another thing you could do before actually performing your PI, is to give us a call! We always have Q&A's and were happy to help. Additionally, we have many How-To articles on performing single to multiple store physical inventories located on our Support site. Send us an email or call us toll-free (800)266-1328.

Website: http://www.onestepretail.com

How to Apply Promo Pricing (RPRO v8)

2007-11-30T07:44:00.000-08:00

Go to Merchandise > Inventory:

To set up promotional pricing:

1. Click PROMO PRICING from the side toolbar.
2. Select ADD ().
3. Enter the name of the promotion that you are creating in the Promo Name column.
4. Press or move out of the cell to save the name.
5. Navigate to the lower pane. Enter the discounted unit price in the Price column and the minimum quantity of items that must be purchased to qualify in the Quantity column.
6. Press or move out of the cell to save the entries.

Example:

Quantity Price
1 $25
2 $22
4 $20

7. Select CLOSE () to exit the Promotional Pricing window.

To assign a promotional pricing to an item or style:

1. In either Item View or Style View, highlight or display the item or style to which you want to assign a promotion.
2. Select EDIT () from the main toolbar.
3. Navigate to the Promo # field.
4. Enter the promotion number you want to assign to that item.

OR
Select () to open the Promotional Pricing window, select a promotion, and then choose SELECT ().

5. Repeat the previous steps for any other items to which you would like to assign a promotion.

Ringing up Promotional Pricing at Point of Sale:

When an item is put on a receipt with quantities that quality for promotional pricing, click Apply Promo. (Version 8 Only: When you click Tender, you will get a window showing the promotional pricing.) You will select the item and click Apply to apply the promotional pricing to the item.

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FAQ: Will Retail Pro run on a Mac?

2007-11-07T14:13:00.000-08:00

No. Retail Pro is programmed for and tested on IBM-compatible PCs. PC programs will not run on a mac, in general. Please read below for exceptions:

While there are PC emulator software programs for the mac, not all PC programs will run under the emulator, and the speed at which the programs will run would be too slow to be usable.
Macs are now shipping with Windows XP installed in a dual boot fashion. Although you can install Retail Pro on the Windows partition, a lot of features, such as the scheduler, have not been tested or approved to work with the Mac hardware. Specifically, polling by scheduler has been found not to work

NOTE: Even if you can get Retail Pro running on a macintosh using one of the above two methods, this type of set-up wouldn't be supported.

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New 8.52 Core Update Released!

2007-11-01T13:57:00.000-07:00

The new core update (852Core102607.zip) released by Island Pacific became available on our Support Downloads site this morning.

The new core update contains critical fixes for the September release.

Remember to always:

Schedule & Plan your updates.

Perform a backup prior to updating.

Contact a Support Representative for questions and assistance.

Visit our Main Website.

Norton Antivirus and Retail Pro

2007-10-25T13:16:00.000-07:00

To ensure maximum performance and a safe working environment for Retail Pro, please follow the following parameters:

If ANY of your computers are on the internet 100% of the time, ALWAYS keep your antivirus software running.

If you are not always on the internet, but rather have dial up or other types of internet service where you can disconnect and reconnect your connection, be sure to have your antivirus software monitoring your systems when you are connected to the internet. When you are not connected, disabling the Auto-protect feature of Norton Antivirus will provide faster performance in Retail Pro.

Another option is to turn off the Auto-protect feature completely and schedule a nightly scan of your system.

NOTE: Although this provides some level of protection, be advised that if you have any kind of internet activity on your system(s), we strongly recommend leaving Auto-Protect on.
--

To turn off Auto-Protect and schedule a nightly scan, do the following:

(For Norton Antivirus 2003)

Go to START->PROGRAMS->Norton Antivirus->Norton Antivirus 2003.

On the top left hand corner, click on OPTIONS.

In the first group labeled "How to stay protected", uncheck the following:

-Enable Auto-Protect (recommended)

-Start Auto-Protect when Windows starts up (recommended)

Again, make sure these options are NOT checked, then click OK. You will be prompted to hit OK one more time.

On the left hand side of the menu, click on “Scan for Viruses”.

On the bottom right under Schedule Task, click on Schedule.

The scheduler will open. Click on “New”

Under “Schedule Task”, choose Daily.

Under “Start Time”, choose the time that you would like to scan for viruses. (Ideally, this would be a time that won’t interfere with other scheduled tasks, like polling or backup).

Click OK.

Close Norton Antivirus.

At this point, you should see the Norton Antivirus system tray icon with an red X on it. This indicates that Auto-Protect is off.

After Norton Antivirus performs its scheduled scan, it will display a report on the screen. Review this report every day and make sure there are no viruses residing on your system(s).

If at some point, you would like to turn Auto-Protect back on, follow steps 1-3 and make sure you check the two boxes that were unchecked originally.x

Gift Card Security and Theft Prevention

2007-10-17T13:56:00.000-07:00

There are many ways to protect against theft, including standard procedures to protect against credit card theft. These include:

Always check IDs when someone uses a credit card and make sure the picture matches the person.

Cashiers should also verify that the customer's signature matches the signature on the card.

Cashiers can be required to take the name and address of the customer when selling gift cards. If customers have an objection, they should be told it is for security purposes due to frequent theft of gift cards.

If you accept credit cards over the phone, always get the CVV (3-digit security code on the back of the card) and zip code.

Cashier's can refuse to complete the transaction if the customer gives a zip code that doesn't match.

These security measures are only as good as the cashier's discipline in following them. Therefore it is important for managers to enforce these security policies.

Learn more about security and loss prevention for retailers,
or visit our website

Can you only cancel/uncancel receipts that have not yet been polled to the main?

2007-10-09T12:18:00.000-07:00

No. As long as a user is assigned to a group that has rights to cancel/uncancel check-in/check-out receipts (in Tools > Sec Admin ), they can do it when they need to.

Visit our site www.onestepretail.com for more info; or to speak to a Representative Live!

How do I reflect damaged merchandise in Retail Pro?

2007-09-26T09:40:00.000-07:00

The answer depends on what you want to do with the damaged merchandise. Assuming you want to take the damaged merchandise out of inventory, if you want to return it to the vendor, you would do a return voucher by creating a new voucher and changing the voucher type to Return.

Otherwise, you could do a quantity adjustment memo to take it out of inventory of the remote store, and put "damaged" or something equivalent in the Reason field.

Visit our website for more info.

X/Z-Out Tax doesn't match when adding up individual amounts

2007-09-13T09:02:00.000-07:00

I was recently asked why X/Z-Out Tax totals don't match when adding up individual amounts. Firstly, I'd like to point out that the following adheres to X/Z-Out Tax Totals.

If your Tax Totals are not matching up when adding up individual amounts, then you are experiencing rounding issues.

The dilemma faced by retailers (and by Retail Pro) in calculating sales tax is this: when a percentage is applied to monetary values there is always a mathematical possibility of rounding differences. These differences become evident when you look at the various ways sales tax can be reported.

For further details on how rounding causes differences, see the following Technical Memo

Visit our website to learn more about Retail Pro.

Change Tax in Retail Pro 8.x

2007-08-30T11:59:00.000-07:00

Changing your Tax within Retail Pro can become a routine task. A new Tax change in New York, for example, has just affected Manhattan, Brooklyn, Queens, Staten Island and the Bronx.

Here's a simple "How-to:" on how to correctly change your tax rates when needed:

Make sure all computers on the network are out of Retail Pro before you start.

Go into Options> System Preferences.

Click the plus sign (+) next to "Taxes"

Find the area you want to change in the drop-down box under "Tax Area"

For the taxable code (usually #1), Change the settings as shown in the screen shot, but the rate should be whatever the correct rate is

Click Save

Follow these steps for each of the Tax Areas that need to be changed.

Always click Save when done

Solving ISAM Errors

2007-08-14T14:12:00.000-07:00

SYMPTOMS
Getting the following message in various sections of Retail Pro:
Corrupted Index File. ISAM Error……..File variable is NIL.

CAUSE
The error is caused by corrupted index files.

RESOLUTION
This issue can be resolved by doing a full reconstruct using the latest Windows Reconstruct Tool according to RTI.
Another method that has worked in resolving the above issue was to:
• Exit from Retail Pro
• Delete/Rename the index files (.ix files) in the RPRO folder.
• Let Retail Pro recreate those files by restarting Retail Pro
• Reconstruct

If you would like to obtain the latest reconstruct tool, please contact OSD Tech Support, or visit our Website || Support Downloads

How to speed up Retail Pro 9

2007-07-31T09:12:00.000-07:00

Retail Pro 9 relies on heavy duty services which requires many resources. By default, Microsoft Windows is not optimized for running Oracle Databases.

Here's what you can do if Retail Pro 9 is running too slow.

Make sure that your antivirus software is not actively scanning the \Oracle or \Retail9 directories. Scan those at scheduled times.

Make sure System Restore is turned off.

Make sure that you regularly reindex and tune your database (inside the Technician’s Toolkit).

Make sure your pagefile is set to whatever Windows recommends.

Optimize your system to allocate more resources to BACKGROUND SERVICES, as Oracle is considered a background service, not a program.

Note that steps 1, 2, 4 and 5 are NOT within version 9. They are system settings. Also, if you are running true server software, an MCSE should look at your server and optimize it for Oracle server settings.

RPRO 9.0 – Manually Backing Up Oracle DB

2007-07-20T06:51:00.000-07:00

1). Stop the following services

OracleODS901Agent

OracleODS901TNSListener

OracleServicesRPROODS

2). Copy the following files to a backup location:

\Oracle\ODS901\pwdrproods.ora

\Oracle\Oradata\*

3). Restart the following services:

OracleODS901Agent

OracleODS901TNSListener

OracleServicesRPROODS

For more information Contact a Support Representative or visit our website http://www.onestepretail.com

“Workstation already in use”, "polling in use", "workstation locked," or "workstation in use".

2007-07-05T12:31:00.000-07:00

If you frequently receive any of the messages above, you will quickly come to learn that there are several different causes.

The most common causes are:

1) System shut down while in RPRO accidently, intentionally or due to power outage.
2) Someone enters system preferences when other workstations are in Retail Pro.
3) Process in/out takes places when Retail Pro is open on other workstations
4) Retail Pro locked up and was forced to shut down using CTRL-ALT-DEL.

Perform the following steps to quickly resolve these error messages:

Version 6

Click on "Setup", then "Company".
If "Remove Locks" message appears, select "Yes".

If message above does NOT appear, Click on "Setup", then "Workstation".

Version 7

Click on "Preferences", then "System".

If "Remove Locks" message appears, select "Yes".

If message above does NOT appear, Click on "Preferences", then "Workstation".

Version 8

Click on "Tools", then "RproDB".

If the above does not work, go into the RPRO folder and delete the following files:

Matlock.dat

matlock.dia

semaphore.dat

semaphore.dia

wslock.dat

wslock.dia

If you continue to have error messages, Contact a Support Representative.

Visit our website: http://www.onestepretail.com

Where can I find the latest Retail Pro Upgrade?

2007-06-29T14:31:00.000-07:00

Updates are available via our Support Downloads website.

Find your version of Retail Pro from the top menu bar, and locate the latest upgrade available.

Contact a Support Representative for more details and information.

http://www.onestepretail.com

Retail Pro V9 is here!

2007-05-04T08:18:00.000-07:00

Retail Pro 9 Series is a comprehensive retail management solution designed specifically for corporations that want to manage any number of subsidiaries or company stores. Retail Pro 9 Series works with Retail Pro 8.40 and above.

Contact a One Step Data representative for details and information.

Visit website

Protecting Passwords

2007-02-22T15:16:00.000-08:00

I recently had a enlightening experience working with a local retailer, as I approached a workstation on their sales floor to install a new a new receipt design, the store manager called out from across the store Oh by the way the system administrator password is [....] just in case you need it .

There are really two things wrong here:

1. I never asked for the password.
2. The password was shouted out loud enough that all in the shop could have heard and written down the system administrator password for later use.

All system passwords should be protected as well as the retailer would protect the cash in his/her cash drawer. It is in essence equal in value to all of the cash in your cash drawer and the value of your entire inventory and the value of your customer data combined. All too often the default password remains when a software system is installed, countless wireless routers are installed with default passwords that make a network vulnerable, but we share passwords that leave our businesses just as vulnerable.

The system administrator password needs to be protected and not tossed about with out concern. Trusting an individual with the system administrator s password when you go on vacation or for just a period of time will lead to loss. If it is necessary to give out a password for support or maintenance purposes, change the password as soon as possible afterwards.

When choosing a password, follow these guidelines:

1. Do not use the same password that you use for you ATM card.
2. Do not use passwords that you have used for years because they are easy to remember.
3. Use combination of letters and numbers when possible alternate upper and lower case letters.
4. Do not write your password down and pass it along to others.

The first place I look it I need a password and no one is around is under the key board. I have found more passwords that I can say in this most-obvious location.
Many folks reading this may be rolling their eyes if they have read this far everyone knows that they need to protect their passwords, but all will agree that password protection is extremely important in safeguarding your point of sale software.

Remember passwords are like politicians and should be changed frequently.

Brett Reed
Technical Manager
www.onestepdata.com